Sales Policy

Effective Date: January 18, 2025

Welcome to GlitzXCharm! We are excited to offer you a smooth, enjoyable shopping experience. Below is our Sales Policy, which outlines the terms and conditions for purchasing products from our website www.glitzxcharm.com. By placing an order, you agree to the terms stated in this policy.

Please read the following information carefully to understand our sales process.

1. Products and Availability

  • Product Listings:
    All products on our website are described and presented with their most accurate details, including price, size, and color. However, we cannot guarantee that product images or descriptions will exactly match the actual items due to variations in lighting, monitor settings, or other factors.

  • Availability:
    Product availability is subject to change. While we strive to keep our stock up-to-date, there may be cases where an item is unavailable due to high demand or other reasons. If an item is out of stock after an order has been placed, we will notify you via email and provide alternatives or a full refund.

  • Pricing:
    Prices listed on our website are in USD (U.S. Dollars) and are subject to change without notice. We strive to keep our prices accurate, but errors may occur. If a pricing error is discovered after an order is placed, we will notify you of the discrepancy and offer the option to proceed with the corrected price or cancel your order for a full refund.

2. Order Process

  • Placing an Order:
    To place an order, simply add the items to your cart, provide your shipping information, and complete payment. Once your order is successfully placed, you will receive an order confirmation email.

  • Order Confirmation:
    Upon submitting your order, we will send a confirmation email with the details of your purchase, including the order number, shipping address, items ordered, and payment summary. Please review the information carefully and contact us immediately if there are any discrepancies.

  • Payment:
    We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through trusted third-party payment processors.

  • Order Processing:
    Orders are typically processed within 1-2 business days of receipt, excluding holidays and weekends. Processing times may vary during busy seasons or promotional events.

3. Shipping and Delivery

  • Shipping Methods:
    We offer a variety of shipping options based on your location. Shipping fees are calculated at checkout based on the weight and destination of your order. You can choose from standard or expedited shipping options.

  • Processing and Shipping Time:

    • Standard Shipping: Orders are typically processed and shipped within 1-2 business days. Delivery times depend on your location, generally taking 5-7 business days for domestic orders.
    • Expedited Shipping: If you choose expedited shipping, your order will be processed and shipped as quickly as possible, usually within 1 business day. Delivery times for expedited shipping are typically 2-3 business days.

  • Shipping Confirmation:
    Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the status of your delivery.

  • International Orders:
    We currently offer international shipping to selected countries. International shipping fees will be calculated at checkout, and delivery times vary depending on the destination.

  • Shipping Issues:
    If your order is delayed, damaged during shipping, or goes missing, please contact us immediately at info@glitzxcharm.com. We will assist you in resolving the issue with the shipping carrier or provide a refund or replacement as necessary.

4. Order Cancellations

  • Before Processing:
    If you wish to cancel your order before it has been processed or shipped, please contact us immediately at info@glitzxcharm.com or call (585) 360-2623. We will do our best to accommodate your request.

  • After Shipping:
    Once an order has been processed and shipped, we are unable to cancel it. However, you may initiate a return once you receive your item, as per our Return and Refund Policy.

5. Sales and Promotions

  • Discount Codes:
    From time to time, we may offer discount codes for specific sales events or promotions. These codes can be entered at checkout to apply a discount to your order. Discount codes are only valid for a limited time and may not be combined with other offers unless otherwise stated.

  • Limited-Time Offers:
    Special promotions, flash sales, or discounts are valid only while supplies last or for the time period specified. Once the offer ends, regular prices will apply.

  • Price Adjustments:
    If an item you purchased goes on sale within 7 days of your purchase, we may offer you a price adjustment in the form of a store credit or partial refund. Please contact our customer service team with proof of purchase and details of the sale.

6. Refunds and Returns

  • Refund Process:
    Refunds will be issued in accordance with our Refund and Returns Policy. Once your return is received and inspected, we will process your refund to the original payment method.

  • Non-Refundable Items:
    Certain products, such as personal care items, cosmetics, and final sale items, may be non-refundable. Please review product descriptions carefully before purchasing.

7. Limitations of Liability

  • Product Descriptions and Errors:
    While we make every effort to ensure that product descriptions, images, and details are accurate, we cannot guarantee that the information on our website is error-free. In the event of an error, we reserve the right to correct any mistakes and notify you accordingly.

  • Force Majeure:
    We are not liable for delays or failure to perform our obligations due to events beyond our control, such as natural disasters, strikes, supply chain disruptions, or other unforeseen circumstances.

8. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us:

  • Email: info@glitzxcharm.com
  • Phone: (585) 360-2623
  • Mailing Address: 714 N Houcksville Rd, Hampstead, Maryland (MD), 21074, United States

Thank you for shopping with GlitzXCharm! We are committed to providing you with a smooth and satisfying shopping experience.